Help Desk Services
When IT issues just can't wait, the COMNET SOLUTIONS help desk is always on.
From Holistic IT Support to Custom services, our managed IT services support diverse technologies in organizations of all sizes.
At Comnet Solutions, we recognize that poorly maintained IT systems can lead to costly downtimes and loss of productivity. With our IT Help Desk Service offering, Comnet Solutions is able to log-in and address any issues remotely, without taking any additional time away from your team. Comnet Solutions is able to perform routine maintenance on your devices, including updates, patches and defragmentation.
When you call Comnet Solutions for support, you won't ever speak to a third-party support company or contractor. Our employees are experienced, certified technicians that are dedicated to keeping your systems and businesses Always On.
24/ 7 AVAILABILIY AND SUPPORT
All of Comnet Solutions' Managed IT Service offerings are backed by our Remote Monitoring and Management capabilities, so that your technology remain Always On.
MICROSOFT OFFICE APPLICATION SUPPORT
Our engineers are fully trained to help you with all of your Microsoft Suite and Office 365 application concerns, so that you can take full advantage of these common applications.
EMAIL CONFIGURATION AND SUPPORT
Email is the life-line of your company communication. Our engineers provide unlimited support and service to ensure the performance and security of your email
INTERNET CONNECTIVITY ISSUES
Your ability to connect to the Internet is essential to keeping your business running. Our engineers will ensure you maintain a reliable and secure connection to your
TIERED ESCALATION ALONG PRE-DEFINED PATHS
Our IT Help Desk Services are based on a customized Service Level Agreement (SLA) which tells our engineers exactly how you expect each situation to be handled.
BUSINESS APPLICATION SUPPORT
Our IT Help Desk experts fully support all of your customized and third-party business applications, so that whatever your company needs to be supported will be taken care
HARDWARE & SOFTWARE CONFIGURATIONS AND UPGRADES
From Patches and Updates, to Migrations and Installations, our experts work to guarantee performance out of your system.
VIRUS CONTROL & REMOVAL
Comnet Solutions' IT Help Desk services include reliable virus detection, prevention, and removal. This allows you to guarantee your systems remain healthy and Always On.
COMNET SOLUTIONS IS COMMITTED TO ENSURING OUR CLIENTS' SERVERS REMAIN HEALTHY, SECURE AND ALWAYS
Servers are the life-line of your business' technology infrastructure. Even for the most experienced technician, managing servers can be complex and resource-intensive.
With Comnet Solutions' Server Administration Support Services, we support your servers as well as the business applications that they run. We monitor your servers 24 / 7 in our state-of-the-art Network Operations Center (NOC) to ensure maximum up-time. Comnet Solutions technicians are experts in all aspects of server administration support, from design and installation to patches and repairs. Our experts work as an extension of your business to ensure that your servers are running at peak performance.
HOLISTIC MONITORING OF MULTIPLE OPERATING SYSTEMS
Unlike other providers who are tied to a vendor, we will support your entire system, including Linus, UNIX, and Windows based servers.
24/ 7 MONITORING & MAINTENANCE
Our Remote Monitoring and Management services guarantee that your servers are secure and available around the clock with support from our certified, experienced server administration support engineers.
Comnet Solutions' monitoring of your servers includes real-time bandwidth monitoring capabilities. These are available to you in our Client Portal and provide you with an understanding into your technical utilization.
MAINTENANCE AND UPDATES
Our Server Administration Support engineers proactively ensure all manufacturer updates and patches are installed you keep your system secure and performing effectively.
ACTIVE DIRECTORY POLICY MANAGEMENT
Our experts ease the day-to-day demands of Active Directory management by providing bulk task execution of common administrative tasks.
Our Help Desk engineers are available around the clock and can quickly get to the bottom of any server issue. Their constant monitoring of your systems gets your servers up and running as quickly as possible.
SETUP OF LOAD BALANCING SERVERS
Don't lose business because you couldn't handle the demand. Let our server administration support engineers enable your servers to more effectively handle your resource spikes.
SERVER DISASTER RECOVERY
In the event of an incident occurring that compromises your server, don�t worry. Our server administration support engineers will work to recover.
COMNET SOLUTIONS NETWORK MANAGEMENT SUPPORT SERVICES DELIVER UNIFIED CONTROL OF YOUR ROUTING, SWITCHING AND SECURITYDEVICES.
As the technology landscape changes every day, your organization is under immense pressure to maintain your network's activities, software, hardware, server, operating systems, switches, routers, procedures, email, virus protection and all other functions occurring within a network. And that is before even involving the network users. The slightest change in your network's performance could mean major setbacks for your staff's productivity and effectiveness.
At Comnet Solutions, our Network Management Support Services work in conjunction with our overall Managed Services which utilize advanced technologies that monitor and maintain the health of your entire IT network. This ensures all security patches are applied, malware protection software is installed and updated, hard drives are optimized, and there are no performance constraints caused by hard drives, memory, or processor utilization.
NETWORK PERFORMANCE MONITORING
Backed by our Remote Monitoring and Management team, our Network Management monitor performance indicators such as packet loss, latency, errors, and memory for your devices 24/7.
NETWORK SECURITY MONITORING
Our network management support services monitor all devices on your network to guarantee security. Our security team will inspect your network assets for risk and alert you immediately when a threat is detected.
FAULT DETECTION AND PREVENTION
We provide maximum uptime and reliability through consistently monitoring your network for faults. This is done through real-time collection, analysis, and troubleshooting of data related to your network performance.
CAPACITY PLANNING AND REPORTING
Our Network Management Support services makes it easy to forecast when critical capacity will be exhausted. This allows for increased optimization of your network infrastructure.
NETWORK INFRASTRUCTURE DESIGN
Looking for a new network infrastructure? Comnet Solutions' Network Management Support experts will map out the custom solution that best fits your business needs. If you would like, we can even procure the supplies for you!
MULTI-VENDOR DEVICE SUPPORT
Comnet Solutions' provides heterogeneous network support services for all devices from leading hardware vendors. Regardless of what mix of devices your network utilizes, we can support your current system
SETUP OF LOAD BALANCING SERVERS
Don't lose business because you couldn't handle the demand. Let our server administration support engineers enable your servers to more effectively handle your resource spikes.
Call Center Services
LET US BE YOUR DIRECT LINE FOR SUCCESS
An organized communication plan is critical to the ability of any business to be able to function. But having a plan in place simply isn't enough. How calls and communication are handled within any organization says a lot about your company and brand. Comnet Solutions' Call Center Services work as an extension of our overall Managed Services allows your organization to enhance professionalism and customer satisfaction with our customizable communication solutions.
Let us address your simple, high-volume support functions, while your employees focus on the more complex, high-value operations. We align our business culture with yours to ensure a true representation of your brand. This attention to quality allows Comnet Solutions' Call Center Services to build a true partnership between the two companies. Our team answers to custom scripts, processes and escalation procedures that have been pre-determined in our Service Level Agreement (SLA).
CUSTOMER SERVICE & SUPPORT
Our associates act as an extension of your team to support your customers 24/7. We offer weekend and holiday hours to ensure your Call Center Services are Always On.
DECISION TREES & CALL SCRIPTING
Comnet Solutions' Call Center Services are completely customizable. We help you create custom, dynamic scripts around your business needs to guide our agents through call and chat processing.
INBOUND AND OUTBOUND SALES SUPPORT
Our Call Center Services experts work to qualify your leads for you. We act as an extension of your own sales department to nurture your leads through your sales funnel.
EMAIL & ONLINE CHAT SUPPORT
Our experts are available for more than just phone calls! We can support all your call center needs through chatting, email, text services, in addition to our extensive phone support options.
EMERGENCY RESPONSE SUPPORT
Comnet Solutions' Emergency Response Call Center Services support your business continuity plan when you need it the most! From texting to patching calls through, we ensure your business is prepared.
SWITCHBOARD & LIVE RECEPTIONIST SERVICES
We provide you with 24/7 call answering, call screening, call forwarding, or live transferring by our call center services experts to let your business stay open around the clock
Business Application Services
COMNET SOLUTIONS'S BUSINESS APPLICATION SUPPORT SERVICES GIVE YOU SERVICE BEYOND THE CAPABILITIES OF THE HELP DESK.
Within the evolving business lifecycle, business applications and assets are becoming more and more essential to everyday operations. As a part of our overall Managed Services offerings, Comnet Solutions' Business Application Support services support the entire application lifecycle. We cover application conception, design, and deployment through service, renewal, and disposal.
With Comnet Solutions' business application support services, you have unlimited access to our experts who will help you with the application hurdles standing between you and your work. We ensure that your business applications are managed and operated seamlessly to provide secure and high performing systems.
Application Portfolio Rationalization
DON'T FALL VICTIM TO APPLICATION BLOAT. LET COMNET SOLUTIONS HELP YOU RATIONALIZE AND OPTIMIZE YOUR APPLICATION PORTFOLIO.
Today's fast-paced business environment is built on high performing technologies and their ability to adapt to constantly changing business requirements. This forces modern IT leaders to accelerate the rollout of new systems and technologies without compromising the performance of existing applications. With all of the rollouts, it becomes difficult for IT Admins to keep up with all of the applications in place. While this may seem like an issue that shouldn't be that complicated, some studies estimate that most enterprises have around 500 applications implemented on their network. This is where Application Portfolio Rationalization comes into
Comnet Solutions' Application Portfolio Rationalization team provides in-depth analyzation that is geared towards exposing hidden inefficiencies and improvement opportunities within your system. Our experts will help you to identify, categorize, and rationalize your entire application portfolio. Through highlighting inefficiencies, our team will help you reduce overall IT cost and improve technical agility.
CONSOLIDATE REDUNDANT APPLICATIONS
Our Application Portfolio Rationalization team will identify applications within your environment that be consolidated into a single system or solution. This will help streamline your applications helping to reduce costs.
IMPLEMENT PORTFOLIO GOVERNANCE STRATEGIES
In addition to helping you rationalize your current portfolio, our experts will define governance strategies to help you prioritize IT projects as they pertain to the overall enterprise architecture, eliminating excess applications.
IDENTIFY UNUSED APPLICATIONS
Application rationalization will help you understand what components of your technical system are unused. Depending on which application is identified, the system can either be removed or added to your existing technical assets, optimizing your IT footprint.
PROVIDE GREATER BUSINESS- IT ALIGNMENT
Our Application Portfolio Rationalization team will analyze your environment not only from the perspective of individual processes, but also provide contextual analysis for big-picture goals for business growth and development.
APPLICATION SUPPORT & MAINTENANCE
Our Remote Monitoring and Management services will enable us to monitor and support your systems around the clock, from new applications to maintaining legacy systems
Remote Monitoring & Management
OUR EXPERTS PROACTIVELY WORK TO MONITOR AND MAINTAIN ALL OF YOUR ORGANIZATION'S TECHNICAL INFRASTRUCTURE, ENSURING YOUR COMPANY IS ALWAYS ON.
In today's fast-paced business world, one thing is certain: downtime is lost productivity and revenue. In order to compete in this environment, technology issues must be responded to in minutes, not hours or days. This could put your company at a disadvantage if you are not ensured that your systems are continuously monitored.
Comnet Solutions' Remote Monitoring and Management capabilities are at the very core of our overall Managed Services offerings. Beyond designing and implementing upgrade programs and patches, Comnet Solutions' Remote Monitoring and Management services include real-time monitoring, fault detection, diagnostics, performance management, and help desk integration, which help ensure that all of your company's computers and related equipment operate at optimum levels.
COMNET SOLUTIONS NETWORK OPERATION'S CENTER
Comnet Solutions' Remote Monitoring and Management services are supported by our state-of-the-art Network Operations Center (NOC) which actively monitor all of your devices 24/7. Our Remote Monitoring and Management services also collect statistical data through inspection and ticket recording to identify both actual and potential device performance issues.
Insuring your technical security is at the very heart of all of Comnet Solutions' services and offerings. Our Network Operations Center ensures that all of your devices are monitored for security, reliability, and availability 24/7. When an incident occurs, we alert you immediately. Our expert technicians then work to immediately remediate the problem - usually within the hour.
COMNET SOLUTIONS CLIENT PORTAL
Our remote monitoring and management services also come with access to our state-of-the-art client portal. We continually document all of the maintenance activities taken on your devices by members of our Managed Services and NOC team. We ensure that our Remote Monitoring and Management services notice recurring problems so that they can be analyzed for root causes and remediated permanently. All of this documentation is available to you real-time through our client portal. This ensures that your technology is constantly maintained and that your technology support is doing more than putting out one fire after another.
Infrastructure Monitoring enables you to monitor availability and performance of your IT systems so that you can proactively take actions to maintain high up-times.
REDUCE DELIVERY COSTS
Centrally managing and maintaining critical infrastructure helps you to control your technology associated costs.
INSTANT MULTI-TOOL SUPPORT
We protect your investment by working with the tools you already use, allowing us to quickly be able toadapt to changing requirements to suit your evolving business needs.
IMPROVE IT RELIABILITY
Our Remote Monitoring and Management Services performs proactive maintenance to prevent the majority of technical issues from ever occurring.
RESPOND FASTER TO ISSUES
Comnet Solutions' Remote Monitoring and Management team keeps an eye on your technology 24/7/365, so we can respond immediately to any alerts.
Comnet Solutions' Remote Monitoring and Management services can grow with your business, allowing you to not worry about technical capabilities.
IT Procurement & Asset Management
COMNET SOLUTIONS'S COMPREHENSIVE IT PROCUREMENT & ASSET MANAGEMENT SERVICES HELPS YOU ACHIEVE GREATER EFFICIENCIES THROUGH COMPREHENSIVE MANAGEMENT OF THE FULL IT ASSET LIFE
The role of IT Procurement is changing rapidly from a tactical function to having significant impact on business performance. At Comnet Solutions, we understand the toll this can take on your internal team when attempting to make informed purchasing decisions.
Comnet Solutions' IT Procurement and Asset Management Services simplify the IT acquisition process - from price optimization to ordering, asset tracking, and reporting. However, at Comnet Solutions, IT Procurement is only a part of our service offering. We also help you install and implement your purchase to make sure that it is compatible with your current system. We spend time up-front to make sure that purchases allow your programs to run smoothly, from inception to completion.
Going hand-in-hand with our Managed Services, our experts keep track of your IT assets to ensure that you are optimizing asset use and reducing costs. Our IT Procurement and Asset Management experts track both your active and inactive assets, supporting your financial analysis, budgeting, and operational planning efforts. This leads your company to be able to achieve full value from your technology investments.
ADMINISTRATION & CONFIGURATION
Our IT Procurement and Asset Management services will configure systems to your specific business needs and requirements before delivering them to your end user.
COMPREHENSIVE DEVICE MOVE/ ADD/ CHANGE MANAGEMENT
Our comprehensive tracking reduces the time and effort required to reconcile your inventories, keeping you on top of the status and location of all of your assets.
CENTRALIZED ASSET TRACKING
Regardless of how widely dispersed your assets are, our team will track and maintain thorough details about all of your assets, allowing you to optimize their use.
INTEGRATED IT SERVICE AND IT PROCUREMENT PROCESSES
Comnet Solutions' Help Desk Services work hand-in-hand with our IT Procurement experts, to ensuresmooth change over to your new systems with no issues or bugs
Mobile Device Management
COMNET SOLUTIONS CAN DEPLOY, SECURE, AND SUPPORT YOUR MOBILE DEVICES, TO PROVIDE YOU WITH INCREASED
In today's world, it has become nearly impossible to completely prevent mobile devices from entering the enterprise. Every organization needs to be able to control the mobile devices that are entering their enterprise, whether they are provided by the company or are part of a Bring Your Own Device (BYOD) program. The challenge with maintaining efficiency and security in a mobile device environment is the wide range of types of devices IT professionals must be familiar with. Comnet Solutions' Mobile Device Management Services take this off of our client's to-do list as a part of our overall Managed Services Solution.
Comnet Solutions' Mobile Device Management Services simplify the process of controlling all of these devices. We provide our clients with comprehensive visibility and control that can span across mobile devices, applications, and documents. Our Mobile Device Management Services are enhanced by our Network Operations Center, which provides the same 24/7 monitoring that you would experience with our other Managed Services offerings.
When you utilize Comnet Solutions' Mobile Device Management Services are designed to deliver you a sustained approach to unlocking the value of mobility within your organization. This will give complete IT deployment flexibility and provide users with productivity-enhancing freedom to use their mobile devices, enabling them to work wherever they are.
MOBILE ASSET MANAGEMENT
As a part of our overall IT Asset Management services, we will track your devices so that you know which device/ user has access to what.
MOBILE POLICY CREATION
Our mobile device management experts will define and deploy the right policies for your from password control to camera access, device encryption, and WI-FI.
Whether your employees need access to special apps or document folders, we will ensure that their devices support your enterprise policy.
DEVICE SECURITY MANAGEMENT
Comnet Solutions' Mobile Device Management Services will implement dynamic security and compliancefeatures and continuously monitor devices to keep your company's devices and information safe.
GET THE EXECUTIVE IT LEADERSHIP YOU NEED TO ALIGN YOUR BUSINESS AND IT STRATEGIES.
Comnet Solutions' CIO Services gives clients access to highly experienced IT managers who are experts in applying technology to the achievement of business goals. Our CIO Services team members posses a wide range of professional certifications and technical backgrounds. This allows you to gain from years of experience operating in diverse IT environments without having to pay for a full-time senior IT executive.
Our CIO Services team will work with you to develop a plan for your information technology costs, system lifecycles, and business processes. We work to maximize your technology investments and make the best critical business decisions through the improvement of technical outcomes and alignment of expectations.
TECHNOLOGY ROADMAP PLANNING
Our trained CIO Services experts will work with you to re-approach your technology decisions. We will analyze your current investments, and help you align your technical objectives with business goals.
Our CIO Services team will work in-conjunction with our Vendor Management experts to ensure you are getting the technology you need at a price point that is right for you.
SECURITY & CONTINGENCY PLANNING
Our Security Team will work hand-in-hand with our CIO Services team to provide you with a comprehensive look at your security, including risk audits, compliance audits, and disaster recovery.
IT EXECUTIVE MENTORING
Our CIO Services experts can coach current company leadership on how to make informed decisions that support bottom-line business growth and foster technology utilization and strategy.
IT BUDGETING AND STAFFING
Our experts will help you define an IT budget with projected expenditures that are based on business goals and objectives. Allowing you to focus on capital investments instead of operational expenditures.
BUSINESS CONTINUITY PLANNING
Our CIO Services experts understand some business systems are more vital than others. We will help you develop a Business Continuity plan that will keep these systems running so your business can operate.
IT PROJECT & PROGRAM MANAGEMENT
Our PMO-as-a-Service offerings provide highly experienced program managers with the leadership capabilities to successfully guide, manage, and support high-visibility initiatives.
TECHNOLOGY ROADMAP DEVELOPMENT
Planning for tomorrow's technology challenges is vital. Our CIO Services experts will work with you to develop a growth plan for your technology that will nurture smooth and consistent growth, scalability, and budget-planning.
Managed Security Services
YOU MANAGE YOUR BUSINESS. LET US MANAGE YOUR SECURITY.
We get it. With technology evolving at such a rapid pace, and new security threats emerging every day, it is easy to feel like you can't keep up with information security requirements. And headline-grabbing security breaches are keeping the catastrophic cost of compromised network infrastructure in the front of every business executive's mind
Comnet Solutions Managed Security Services team members work with your team to review all of your security and compliance needs then build a custom performance level service agreement that is specifically tailored to your IT environment, industry and unique security requirements. Our experts work in conjunction with our overall Managed Services team to ensure that all aspects of your technical security are constantly monitored and available.
EMAIL FILTERING SECURITY
Comnet Solutions' Email Filtering Security Services provide you with comprehensive coverage of your email systems.LEARN MORE>>
LOG MONITORING & MANAGEMENT
24/7 monitoring of your systems with automated reporting protects you from threats and keeps you in-check with compliance.LEARN MORE>>
PERIMETER MONITORING & MANAGEMENT
IT Perimeter Security is the most important line of defense in your security system, let Comnet Solutions make sure it is Always On.LEARN MORE>>
VULNERABILITY & RISK ASSESSMENT
Protect your organization vulnerabilities that exist across your infrastructure through knowing your weaknesses.LEARN MORE>>
IDENTITY & ACCESS MANAGEMENT
Centralize and automate the process of securing and managing digital identities, both inside and outside your organization.LEARN MORE>>
CONGIFURATION & PATCH MANAGEMENT
Automate, Monitor and Control all of your organization's technology patches to keep your infrastructure secure.LEARN MORE>>
SECURITY DEVICE INVENTORY MANAGEMENT
Let us ensure that the devices critical to securing your organization are protected and properly configured.LEARN MORE>>
WEBSITE INTEGRITY MONITORING
Our services monitor your browsers with 24/7 attacking detection with automatic alerting processes.LEARN MORE>>
Contract & Vendor Management Services
MANAGE YOUR BUSINESS RELATIONSHIPS, LET COMNET SOLUTIONS MANAGE YOUR HARDWARE AND SOFTWARE VENDORS.
Vendors are certainly a key part of every business. Their ability to meet your needs determines whether or not your business can continue to operate normally. At Comnet Solutions, Our Contract and Vendor Management Services team provides a number of services that enhance our client's experience with their technology vendors. These services include IT Procurement, Contract Negotiation, Relationship Management and Performance Management.
Comnet Solutions' vendor management services are enhanced through the interactions we experience with IT vendors every day. A huge part of our business revolves around building solid relationships with technology vendors. And we know our client's infrastructure, goals, and business requirements much better than a third party vendor ever could. Our vendor management services provide a solution to put these attributes together to provide increased levels of service to our clients.
Comnet Solutions' Contract and Vendor Management Services eliminate these headaches by providing you with a single point-of-contact for all of your technical needs. Our experts will review your vendor contracts and ensure that you are getting the right support you need in order to operate efficiently. Additionally, as a part of our overall Managed Services solutions, our experts will monitor your devices and contracts to ensure that warranty and repairs are handled quickly and efficiently.
Our vendor management services experts will analyze the performance of your current vendors and ensure that you are receiving the services and solutions that you need.
CONTRACT & PROPOSAL REVIEW
Our Contract and Vendor Management experts will analyze your supplier agreements to ensure you are getting the services you need at an optimized price point.
VENDOR RELATIONSHIP MANAGEMENT
Comnet Solutions' Contract and Vendor Management services provide you with a comprehensive way to track and manage vendor performance, compliance, and risk.
REPAIR COORDINATION AND TRACKING
When your assets need to be shipped off for repair and replacement under warranty, our contract management experts will coordinate everything for you.